Physician FAQs: Sending Results to Patients Online

Physician Participation

What are the benefits of sending results electronically to my patients?

Sending results electronically means greater office efficiency for you — less faxing, copying and pulling charts to give patients test results. Additionally, patients can be more accountable for their health and have access to their health information anytime and anywhere they need it. It's also one more way to show your commitment to delivering the highest quality care.

Does Quest Diagnostics partner with multiple health management services?

Physicians can send Quest Diagnostics laboratory results to Google Health™, Keas™, Microsoft® HealthVault™, and MyCare360™. Visit the individual service web sites to learn more: Google Health™, Keas™, Microsoft® HealthVault™, or MyCare360™.

What is the cost?

There is no cost to you or your patient to access laboratory results.

How do I get started?

If you are using Care360™ Labs & Meds, simply print the Quick Start Guide and copies of the patient handout or contact your Quest Diagnostics Sales Representative.

If you do not have Care360™ Labs & Meds, or are unsure of the version of Care360 you're currently using, contact your Quest Diagnostics Sales Representative to get started. Your Quest Diagnostics Sales Representative can make sure you have the correct system to support sending results electronically.

What if I want to participate but other physicians in my practice do not?

This may be possible based on the way your office is set up. We encourage you to speak with your sales representative regarding the setup of your practice to ensure it will best meet your needs.

Patient Participation

What are the requirements for my patients to participate?

Any patient with internet access can participate once they have these three things in place:

A secure PIN or an approved linking request* from your office
An account with Quest Diagnostics
An account with one or more health management services

Can a patient participate in multiple health management services?

Yes. Patients can receive their Quest Diagnostics laboratory results in a Google Health™, Keas™, or Microsoft® HealthVault™ Account, as well as MyCare360™ if they possess the storage device. Each service is unique and patients should select the one(s) that best meet their needs.

Are there any promotional materials that I can provide to my patients?

Yes. Your sales rep can provide you with a tear pad, posters and brochures.

Releasing Results

Can I select the health management service on behalf of my patient?

You can recommend a health management service to your patient but the patient ultimately makes the decision where they will store their personal health information.

How do I release results?

You can send results through Care360™ Labs & Meds. Results can be released on an individual basis, or you can set up an organization policy to automatically release all results, or only normal results — and you determine when the results get released. It is easy to set a delay in hours/days to allow your office time to contact patients first.

Do I have the ability to annotate the lab results that I send to patients?

When sending results manually you will be able to add an optional note to each of your patients.

I use an EMR. Can I send patient lab results through an EMR?

If your EMR vendor has partnered with one of the health management service partners, you will be able to send results from your EMR. Otherwise, you can send results through Care360™ Labs & Meds.

Security

Are the health management services required to comply with HIPAA requirements to protect patients' medical records?

We chose to collaborate with companies that are committed to designing systems that will secure privacy and confidentiality. They are not regulated by HIPAA because they serve as a proxy for the patient. However, the health management services are designed to protect the privacy and confidentiality of patient health information.

Patients must request that their lab tests be sent to the online service and sign a HIPAA waiver authorization form electronically on the Quest Diagnostics side. Once the lab results flow into the health management service they choose, patients may share their health profile with anyone they choose by giving their consent.

What measures are taken to ensure my patient's authenticity?

You will provide your patients with a unique, secure PIN, generated through Care360™ Labs & Meds. The patient will use this PIN, along with their last name and date of birth, to authenticate themselves when they first establish the link between you and their Quest Diagnostics Account.

When a linking request is sent from a Patient Service Center* to your office, the Quest Diagnostics professional authenticates the patient at the time of the draw.

Will the health management services share patient information?

Quest Diagnostics has chosen to partner with trusted companies that are dedicated to serving patients and protecting their privacy. They are committed to only share patient information with consent. Any sharing rights that a patient sets up can be revoked by the patient at any time.

*Not available at Patient Service Centers in Northern California.