Billing and insurance

The bill you received is for laboratory services provided by Quest Diagnostics, which were ordered by your physician.  This bill is for laboratory testing fees only and is separate from any bill you may have received from your physician and/or paid at your physicians office.

Although you may not have physically visited a Quest Diagnostics location, your physician may have sent your specimen out to a Quest Diagnostics laboratory to be tested.

Please refer to the message on your Quest Diagnostics bill or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you received an bill.

A few reasons you may have received a bill include, but are not limited to, the following:

• Insurance information was not received or the wrong insurance information was received on your test order
• The insurance carrier processed the claim and denied payment
• The insurance carrier processed the claim and applied the balance to your co-pay or deductible
• The insurance carrier did not respond to the claim.

Please send the requested information to the address or fax number listed on your bill.  You can also call the Customer Service phone number listed on your bill, or contact our online Customer Service. If the message on your bill indicates that your insurance carrier needs more information from you in order to process your claim, please contact your insurance carrier directly.