What to expect

We are committed to improving the convenience of the diagnostic experience for our patients. Our mobile sample collections are designed to provide flexibility and comfort, and we want to make sure you have all the information to make your in-home visit as efficient and pleasant as possible.

What to expect during an in-home sample collection

Preparing yourself for a mobile sample collection

Getting your results

Providing feedback on your experience

What to expect during an in-home sample collection

A mobile sample collection typically takes between 10 and 20 minutes.

Please have your photo identification and your insurance card ready. Providing your insurance information lets us bill your insurance company for your lab testing. Billing for lab testing is separate from the mobile sample collection fee required when scheduling your in-home appointment.

Your sample will be collected by a medically trained Quest Mobile professional. When collecting your sample, they will use only single-use, sterile, disposable needles and will always wear gloves. 

If you’re getting a few blood tests, they may attach more than 1 test tube to the needle before withdrawing it.  Back to top

Preparing yourself for a mobile sample collection

Be sure to drink plenty of water before your in-home visit. Being fully hydrated will help increase your blood volume, and hydrated veins are easier to find, making for an easier draw.

Remember to fast, if required. Don't eat or drink anything but water for 9-12 hours before your appointment. It's okay to drink water and take your medications. If your test does not require you to fast, this means you are free to eat before your screening. Please contact your doctor to determine the requirements for your specific testing.

You should take any regularly scheduled medications as usual. If you take blood-thinning medication, be sure to tell your phlebotomist.

Your phlebotomist is focused on providing you with attentive, compassionate care and will strive to make sure you understand and are comfortable with each step in the process.

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Getting your results

Most test results are available within 2-5 days of collection. Yet some complex testing may take 14 days or more. Quest sends completed test results directly to the ordering doctor for review. Results will also be available in your MyQuest account as tests are completed.

Quest Mobile professionals are aware of the tests performed; however, they are not qualified to discuss testing reasons nor do they get results.

You can access your lab results through MyQuest, Quest’s free and secure online health tool that delivers easy-to-understand lab results directly to you. If you don’t already have a MyQuest account, you can sign up now for free at MyQuestResults.com

While MyQuest will guide you through your lab results, it’s important to discuss them with your doctor. Together, you can decide what’s best for your health.

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Providing feedback on your experience

We want your feedback on your in-home collection experience. Please participate in our patient survey. This helps us to continue improving our process and to ensure that you are receiving the best patient experience possible.

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_{Important billing information
When scheduling a Quest Mobile™ appointment, you are scheduling a mobile sample collection with Quest Mobile for your convenience through a partner brand that does not participate with health insurance. Quest Mobile is a separate services division from Quest Diagnostics Incorporated.
Patients are required to enter a credit card for the $55 in-home collection fee at the time of scheduling.
Please note that in-home sample collection by Quest Mobile is not covered by health insurance and will not be submitted to your health plan. Quest Mobile does not participate with or bill Medicare, Medicaid, and Commercial Insurance billing.
While the in-home sample collection will not be billed to your health plan, the laboratory tests performed by Quest Diagnostics will be billed as a healthcare claim to your health plan under the terms of the existing contractual agreements and in accordance with the Quest Diagnostics usual procedures.}