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Quest Diagnostics

Pack Health®

Improving the patient experience through person-to-person connection

Pack Health, a Quest Diagnostics Company, offers evidence-based programming to help change health behaviors, close gaps in care, and improve outcomes.

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Pack Health serves the biopharma, employer, and health plan segments with specialty programming tailored to each unique population and their health goals.

Biopharma

 
Employers
Health Plans

The heart of our engagement solutions: health coaching

 

Pack Health’s chronic condition management programs empower individuals to set goals, track their progress, and ultimately take charge of their health through personalized health coaching.

 

With consistent, 1-on-1 guidance from a Health Advisor and educational content for over 20 conditions, Pack Health prioritizes whole-person health and helps individuals overcome barriers to living a healthier lifestyle.

Customer service headset, laptop or happy man talking on contact us CRM, telemarketing or online call center. Communication, technology or Asian consultant in telecom consulting for technical support.

We cover more conditions than any of our competitors to remove logistical burdens for your organization.

  • Autoimmune: lupus, psoriatic arthritis, rheumatoid arthritis
  • Cardiometabolic: atrial fibrillation, chronic kidney disease, high cholesterol, high blood pressure, heart failure, type 2 diabetes, diabetes prevention, weight management
  • Mental wellbeing: anxiety, depression, high stress
  • Oncology: cancer care, cancer survivorship
  • Pulmonary: asthma, COPD
  • Specialized: chronic pain, maternal health, food insecurity, hospital readmissions reduction
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THE PACK HEALTH DIFFERENCE

We put the “person” in personalized.

Our health coaching is delivered by our in-house, NBC-HWC certified Health Advisors. Every coaching call comes from the same person and phone number each time. Plus, no chatbots, ever.
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Health coaching with Pack Health, a Quest Diagnostics Company

THE PACK HEALTH DIFFERENCE

We use technology to enhance the human relationship, not replace it.

Our optional member web portal provides a  digital experience to support members who enjoy online options to stay on track with their goals and prepare for calls with their Health Advisor
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Health coaching with Pack Health, a Quest Diagnostics Company

 

Our engagement solutions help keep your population healthy, satisfaction high, and costs low.

1-on-1 health coaching

When individuals become Pack Health members, they are paired with a Health Advisors and connect with them each week through calls, texts, and emails. Health Advisors build relationships with each member, founded on compassion and accountibility to empower and guide members through their health journey.

Proper use of medical devices and treatments

Our in-house team is trained to support members across all treatment modalities, including injections, oral pills, infusions, and more.

Social determinants of health (SDOH) resources

We’re able to deploy in-house and partner-facilitated resources that address barriers caused by social determinants of health, such as non-emergency medical transport, local social resources, and more.

Remote patient monitoring

Pack Health integrates with more than 450 devices that members are already using, including smart scales, glucometers, fitness watches, and more. Our robust infrastructure allows individuals to easily track important health measures from any location.

Condition-specific meal delivery

Individuals who are food insecure are also more likely to be affected by other social determinants that contribute to worsened health outcomes. We have the ability to deploy condition-specific food boxes to eligible populations to simultaneously address food insecurity and condition management.

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We aim to provide engagement solutions that check all your organization's boxes.

Help reduce costs

Our solutions have shown to have as high as a 5 to 1 return on investment.2

Accredited and secure

We're NCQA-accredited and have achieved HITRUST and SOC2 certifications.

Designed to scale

Dynamically built to complement your existing infrastructure.

Patient-recommended

Net Promoter Score (NPS) of 69 reflects high satisfaction among members.

 

Our solutions meet members where they are, positioning them to best navigate their health.

See how Pack Health helped Mary*.

She addresses all her conditions in one place.

Mary has rheumatoid arthritis and high blood pressure. With our solutions, she can receive coaching support for both her conditions, plus understand how they interact with one another.

She overcomes barriers like loneliness

Mary lives by herself and is retired. Sometimes, she would go days without seeing or talking to another person. It was taking a toll on her mental health. With Pack Health, she can count on her Health Advisor, Terrell, to call her each week. Plus, Terrell has connected her with a local gardening group so she could meet more people.

She learns strategies to help stay on track

Mary is on 3 different medications and sometimes struggled to keep up! Terrell helped set her up with mail delivery on her prescriptions. He also suggested she set her medications by her coffee maker so she remembers to take them each morning.

She gets support to make healthy living easier

Each of our Pack Health programs is designed to centralize whole person health by addressing chronic conditions, comormidities, and social determinants. Mary can go to her Health Advisor for anything she needs, including:

  • Heart-healthy recipes
  • Questions about confusing insurance terminology and help understanding bills 
  • Exercise suggestions for her RA
  • Help overcoming barriers like access to transportation or healthy food
  • Making action plans to adhere to her treatment regimen

*Imagery and member representation are used for illustrative purposes only. This example is based on a hypothetical member experience.

1. Internal Data Set, Pack Health, 2023
2. Third Party Claims Analysis, 2020
 

Interested in learning more about Pack Health?

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Pack Health® any associated logos, and all associated Pack Health registered or unregistered trademarks are the property of Pack Health, LLC.

Interested in learning more about Pack Health?

Schedule a Demo

Our company

Quest® is the brand name used for services offered by Quest Diagnostics Incorporated and its affiliated companies. Quest Diagnostics Incorporated and certain affiliates are CLIA certified laboratories that provide HIPAA covered services.  Other affiliates operated under the Quest® brand, such as Quest Consumer Inc., do not provide HIPAA covered services. 

 

Quest®, Quest Diagnostics®, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. All third-party marks—® and ™—are the property of their respective owners. © 2024 Quest Diagnostics Incorporated. All rights reserved. Image content features models and is intended for illustrative purposes only.